jetbus Responsible Gaming
Gambling is best when it stays a source of enjoyment. jetbus believes every player should be aware of their own limits — and we support that awareness.
Casino and sports betting at jetbus are operated entirely as entertainment activities. The minimum age to participate on our platform is 21 — this is strictly enforced with no exceptions. If you are under 21, please refrain from using this site.
Responsible gambling means more than following the age limit — it means keeping control over your time, money, and mental state. Our Terms and Conditions detail the circumstances under which your account may be restricted or suspended. Gambling should never be seen as an alternative source of income — it is entertainment only.
Gambling addiction is a real problem that affects many people's lives. jetbus wants our players to stay aware and well. If you or someone you know is experiencing financial or mental pressure due to gambling, please contact our support team — we are ready to help seven days a week, twenty-four hours a day, in Bengali and English via live chat and email. Our Privacy Policy ensures that your personal information remains fully protected.
For answers to common questions, visit our FAQ section — you will find direct answers there on deposits, withdrawals, and account-related topics. We always want you to stay informed and make the right decisions about your gambling.
Limit-Setting Tools
Using jetbus's own protective tools, you can stay in control of your gambling. To activate any of these tools, contact us via live chat or email at any time.
Set Deposit Limits
Set your own maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately.
Set Time Limits
Decide in advance how long you will play in one sitting. Once the set time is up, the session ends automatically.
Take a Break
Take a break from your account for a set number of days — from 24 hours up to several weeks. You will not be able to log in during the break period.
Permanent Self-Exclusion
If you feel you need to stop gambling, request a permanent account closure. We respect this decision and act on it promptly.
Transaction and Game History
View all your transactions and betting activity directly in your account. See how much time and money you have spent.
Direct Support
To set any limit or request self-exclusion, let our support team know via live chat or email — Bengali-language support is available 24/7.
Warning Signs of Problem Gambling
If you or someone close to you shows the signs below, it may be a cause for concern. It is most important to become aware while the problem is still small.
- Repeatedly placing larger bets to try to recover lost money — this is known as "chasing losses" and is an important early warning sign.
- Prioritising gambling over food, sleep, family, or work, and neglecting other responsibilities.
- Hiding or lying to family or friends about how much you are gambling or spending.
- Taking out loans, spending savings, or borrowing money from others to fund gambling.
- Feeling restless, irritable, or in a bad mood when unable to gamble.
- Repeatedly trying to stop on your own but failing, and losing control.
- Experiencing stress, anxiety, or depression due to gambling, and having difficulties in daily life.
Assess Yourself
Ask yourself the questions below. If most of your answers are "yes", speak with our support team or let someone in your family know.
Am I spending more time or money than my budget allows?
Am I going back to gamble to ease the anger or frustration of a loss?
Is gambling causing problems in my family life or career?
Have I tried to stop gambling but been unable to?
Are family members or friends worried about my gambling habits?
Have I borrowed money from others to gamble, or am I thinking of doing so?
Where to Get Help
Acknowledging a problem is a sign of strength, not weakness. Help is available through any of the channels below — no one has to face this alone.
jetbus Live Chat Support
The jetbus support team is active on live chat in Bengali and English seven days a week, twenty-four hours a day. You can talk to someone immediately about any issue.
Contact by Email
Write to us in detail by email — our team will review the matter confidentially and respond promptly. Email address: [email protected]
Family and Loved Ones
Let a trusted family member know about the problem. Support from someone close often works faster than professional help.
Professional Counselling Services
Mental health specialists and addiction counsellors in Bangladesh are able to treat gambling addiction. Contact a local government or private mental health service centre.
Support Groups
Support groups for people who have overcome addiction offer a space to share experiences. For many people, talking to others in the same situation is the most effective step.
jetbus's Commitment to Safe Gambling
jetbus believes responsible gambling is not an added feature — it is every player's right. We aim to create an environment, through a combination of technology and human support, where entertainment always remains safe. We are continually working to improve your experience.