jetbus Terms and Conditions

1. General Introduction and Applicability

These Terms and Conditions ("Terms") apply to the jetbus platform and all services under it. "Platform" refers to the jetbus website, mobile application and all related digital channels. "User" or "you" refers to any person registered on the platform or taking part in the registration process.

jetbus reserves the right to change or amend these Terms from time to time. Any changes will be announced on the platform, and continued use of the services after a change is made will be considered acceptance of the updated Terms.

To learn more about our services, team and business practices, please read the About Us page.

2. Eligibility, Age Requirement and Account Registration

2.1 Age Requirement

To create an account on jetbus and take part in any betting or casino activity, the user must be at least 21 years old 21+. Accounts found to belong to underage users will be closed immediately and the associated balance may be forfeited.

2.2 One Person, One Account

Each person may hold only one account. If multiple accounts belonging to the same person are detected, all of them will be closed and any bonuses will be cancelled. Transferring an account or allowing a third party to use it is strictly prohibited.

2.3 Information Provided at Registration

Providing accurate, complete and up-to-date information at registration is mandatory. Providing false or misleading information will result in the account being suspended or permanently closed. jetbus may at any time request a government-issued ID or other documents for identity verification.

3. Account Security and Password

The user is responsible for keeping their account login credentials (username and password) completely confidential. This information must not be shared with anyone else. The user is responsible for all activity carried out from their account.

If you suspect unauthorised access to your account, contact our support team immediately via live chat. It is recommended to change your password regularly and use a strong password.

• Passwords must be at least 8 characters long, including numbers and special characters.
• Always log out after using a public Wi-Fi network or a shared device.
• jetbus will never ask for your password by email or chat.

4. Deposit, Withdrawal and Payment Policy

4.1 Deposit Conditions

The minimum deposit amount on jetbus is ৳200. Currently accepted deposit methods are: bKash, Nagad, Rocket, Upay and bank transfer (including BRAC Bank, Dutch-Bangla Bank, Islami Bank and other major commercial banks). Deposits are generally processed quickly.

The payment method used for deposits must be registered in the account holder's own name. Third-party payments are not accepted.

4.2 Withdrawal Conditions

The minimum withdrawal amount is ৳800. Withdrawal requests are generally completed within 1 hour. Withdrawal methods are: bKash, Nagad, Rocket, Upay and bank transfer.

Identity verification must be completed before a withdrawal is processed. Withdrawals cannot be made without meeting the bonus wagering requirements — details are given in Section 5 below.

4.3 Fraudulent Transactions

If jetbus suspects money laundering, fraud or any unlawful financial activity, it may suspend any transaction and notify the relevant authorities. Accounts involved in such activity will be permanently closed.

5. Bonuses, Promotions and Wagering Requirements

5.1 Welcome Bonus

New members receive a 100% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, making the total balance ৳2,000; and the wagering requirement on the bonus is 20x — meaning ৳1,000 × 20 = ৳20,000 must be wagered. The wagering requirement must be met before the bonus amount can be withdrawn.

5.2 General Conditions for Other Promotions

Each promotion on jetbus has its own specific terms. Detailed terms for any promotion are stated on the promotions page. The general rules are:

• A promotion may be claimed only once within a specified period, unless the terms state otherwise.
• Bonus funds cannot be withdrawn directly — they become available only after the wagering requirement is completed.
• Attempting to claim a bonus from multiple accounts or from the same device or IP address will be treated as fraudulent.
• jetbus reserves the right to change, suspend or cancel any promotion.

6. VIP Program and Cashback Policy

jetbus's VIP program has five levels: Bronze, Silver, Gold, Platinum and Diamond. The weekly cashback rate differs at each level — from a maximum of 0.2% at Bronze up to a maximum of 1.2% at Diamond. Cashback is calculated based on the week's net loss (total losses minus total winnings).

Progression through VIP levels depends on regular activity and engagement with the platform. The jetbus VIP team promotes users based on their evaluation. VIP benefits are non-transferable and are automatically cancelled if the account is closed.

7. Gaming Rules and Prohibited Activities

7.1 Fair Play

All games on jetbus are operated using Random Number Generator (RNG) technology, which ensures unbiased outcomes. Live casino games are conducted in real time with professional dealers.

7.2 Prohibited Activities

The following activities are strictly prohibited and will result in account closure:

• Placing bets using bots, automated software or scripts.
• Colluding with others to meet bonus requirements or secure winnings.
• Identifying a technical flaw or bug in the platform and exploiting it for gain.
• Taking action from multiple accounts for the same transaction or bet.
• Accessing another person's account or placing bets on behalf of a third party.

7.3 Technical Issues

If the result of any game or bet is affected by a server error, network interruption or other technical cause, jetbus reserves the right to void or re-run the relevant bet. In such cases, the user's original stake will be returned.

8. Personal Data Collection and Privacy

jetbus collects, stores and processes users' personal data. This data is used solely for operating the service, identity verification, fraud prevention and improving the user experience. Data is not sold to third parties.

For detailed information on how we collect, use and protect data, please read our Privacy Policy page. The Privacy Policy forms an integral part of these Terms.

9. Responsible Gaming and Self-Exclusion

jetbus is firmly committed to responsible gaming. Gaming is a form of entertainment — not a solution to financial problems. Users can set their own deposit limits, betting limits or account breaks.

Any user who wishes to self-exclude can contact the support team. Attempting to open a new account during a self-exclusion period is a violation of these Terms.

For more information on recognising signs of problem gambling and finding support, visit our Responsible Gaming page.

10. Intellectual Property and Copyright

All content on the jetbus platform — logos, designs, text, graphics, software and other elements — is protected under intellectual property law. Users may use the platform for personal, non-commercial purposes, but no content may be republished, distributed or used for commercial purposes without prior permission.

11. Limitation of Liability

To the maximum extent permitted by applicable law, jetbus will not be liable for:

• Losses caused by internet disconnection or third-party server failures.
• Account credentials being exposed due to the user's own negligence.
• Any issues arising from the use of third-party sites or services outside the platform.
• Unexpected technical events outside the platform's control.

12. Account Closure and Termination

12.1 Closure at the User's Request

Any user may request to close their account at any time. Any valid remaining balance must be withdrawn before making the request. Pending bonuses or incomplete wagering will be cancelled.

12.2 Closure at jetbus's Initiative

jetbus may close or suspend any account without prior notice in cases of Terms violations, evidence of fraud or legal necessity. The policy on returning any valid balance in such cases will be determined according to the circumstances.

13. Complaints and Dispute Resolution

If you have a complaint, please first contact our support team via 24/7 live chat or email — support is available in both Bengali and English. We will respond as quickly as possible after receiving your complaint.

If a complaint is not resolved at the support team level, it will be escalated to senior management. We aim to find a resolution through mutual discussion between both parties. You can also visit our FAQ page for answers to common questions.

14. Miscellaneous Provisions and Entire Agreement

If any provision of these Terms is declared invalid or unenforceable by a court or competent authority, only that provision will be removed — all remaining provisions will continue in full effect.

These Terms, the Privacy Policy and the individual terms of each promotion together form the entire agreement between jetbus and the user. Any prior oral or written commitments are replaced by this document.