jetbus Privacy Policy
When you use jetbus, your personal information is held with us. In this policy we explain in detail how that information is collected, for what purposes it is used, and how it is kept secure.
Effective Date: This privacy policy was last updated in June 2025. jetbus reserves the right to change this policy from time to time, and any changes will be published on this page.
This privacy policy applies to all services and platforms of jetbus. By creating an account or using any service on our platform, you acknowledge the terms of this policy. The content of this policy works as a supplement to our Terms and Conditions, and both should be read together.
Types of Information Collected
jetbus collects various types of information from users in the course of operating its services. This information is collected to improve service quality, ensure account security, and comply with applicable laws.
1.1 Information You Provide Directly
When you register with jetbus or manage your account, we collect the following information:
- Full name, date of birth, and nationality
- Mobile number and email address
- National ID card or passport details (for identity verification)
- Financial transaction details — such as deposits and withdrawals via bKash, Nagad, Rocket, or Upay
- Relevant bank account details (for bank transfers)
1.2 Automatically Collected Information
When you use the jetbus platform, certain technical information is automatically recorded:
- IP address and device identification number
- Browser type, operating system, and device model
- Session duration, page visit sequence, and click patterns
- Preferences stored via cookies and local storage
- Gaming activity logs — which games were played, when, and for how long
Purpose of Data Use
jetbus uses collected information for the specific purposes listed below. It is not used for any purpose beyond these:
2.1 Account and Service Management
This information is needed to create, verify, and maintain your account. It is also used to process deposit and withdrawal requests and to keep transaction history secure. When you withdraw from jetbus, your identity is confirmed by matching the payment details you have provided.
2.2 Security and Fraud Prevention
Information is analysed to prevent unauthorised access, fraudulent transactions, and money laundering. This includes detecting unusual transaction patterns and preventing misuse of multiple accounts.
2.3 Responsible Gaming Support
jetbus is committed to responsible gaming. To this end, we analyse users' gaming activity data to identify potentially risky behaviour. Where needed, users may be offered support and given the option to set their own limits.
2.4 Customer Service
Your account information is used to provide support via live chat or email. Conversation history is retained for a limited period to help resolve issues.
2.5 Technical Improvement
Anonymous or aggregated data is used to improve platform functionality, test new features, and monitor site performance.
Data Sharing and Disclosure
jetbus does not sell your personal information to third parties. However, information may be shared in the following specific circumstances:
3.1 Service Provider Partners
We work with trusted third-party providers for payment processing, identity verification, technology infrastructure, and customer service. These providers receive only the information necessary for their specific role and are bound by confidentiality agreements.
3.2 Legal Obligations
Information may be disclosed to comply with court orders, lawful requests from investigative authorities, or requirements under applicable law. In such cases, jetbus provides only the minimum information requested.
3.3 Business Transfers
In the event of any corporate restructuring, merger, or asset transfer, user information may be transferred as part of the assets involved. Users will be notified in advance in such circumstances.
Cookies and Tracking Technologies
Various types of cookies are used on the jetbus platform. Cookies are small text files stored on your device that help improve the website experience.
4.1 Essential Cookies
These cookies are necessary for the core functions of the platform — such as maintaining login sessions, managing security tokens, and saving shopping carts or preference lists. Disabling them may prevent the site from working properly.
4.2 Functional Cookies
These cookies are used to remember language preferences, screen layout, and login details. They make your return visits easier.
4.3 Analytical Cookies
Anonymous statistics are collected to understand how users are using the site. This information is not used to identify individual people.
Cookies can be controlled or deleted from your browser settings. Please note that disabling essential cookies may prevent some features of jetbus from working properly.
Data Retention and Security
jetbus takes industry-standard technical and administrative measures to keep your information secure.
5.1 Encryption and Security Measures
All data is transmitted via SSL encryption. Sensitive information — such as passwords and payment details — is stored on servers in encrypted form. Firewalls, access controls, and regular security audits are conducted to prevent unauthorised access.
5.2 Retention Period
Information is retained while your account is active. Even after an account is closed, financial transaction records and identity verification documents must be retained for a specified period as required by law — we will make this clear. Once the required period has passed, information is securely deleted or anonymised.
5.3 Staff Access
Only authorised staff may access users' personal information, and only when it is essential for their work. All staff are bound by confidentiality agreements.
User Rights
As a jetbus user, you have the following rights over your own information:
6.1 Viewing and Correcting Information
You can log in to your account to view your stored information and correct it if needed. In some cases — such as changing ID document details — this must be done by contacting customer support and completing verification.
6.2 Requesting Deletion of Information
You may request to close your account. However, due to legal obligations, we are required to retain certain information for a specified period — we will inform you of this clearly.
6.3 Withdrawal and Objection
Your consent for marketing communications can be withdrawn at any time. You also have the option to object to specific uses of data processing.
6.4 Complaints and Support
If you have any questions or concerns about your data protection, you can contact us via our 24/7 live chat or email in Bengali or English. The jetbus support team takes all complaints seriously. For more details, visit our FAQ page.
Protection of Minors' Information
All services of jetbus are for persons aged 21 or over only. We do not knowingly collect any personal information from minors. Age verification is in place at registration, and if any user is found to be under 21, their account is immediately closed and any collected information is deleted.
If a parent or anyone else believes that a minor's information has been collected, please contact our customer support immediately.
International Data Transfers
jetbus's technology infrastructure runs on servers located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that all data transfers follow applicable international data protection standards and that adequate safeguards are always in place.
Policy Changes and Contact
jetbus may update this privacy policy when necessary. If there are significant changes, you will be notified by email or via a notice on the platform. Continued use of the platform after changes have been made will be taken as your acceptance of the updated policy.
If you have any questions about this privacy policy, please contact us through the following:
- Live Chat: directly through the jetbus platform, 24 hours a day, 7 days a week
- Email: [email protected]
Our team provides support in both Bengali and English. To learn more about jetbus, visit our About Us page.